Terms of Service & Collaboration

Institutional Legal Framework, General Terms and Commercial Covenants

Rigorous legal transparency, unambiguous contractual covenants, and disciplined governance constitute the indispensable foundation of enterprise security, commercial predictability, and mutual prosperity between corporate entities. This institutional document establishes the comprehensive legal framework governing all engineering services, technical advisory, management consulting, and cross-border commercial transactions executed by Ariana Tejarat with enterprise clients, commercial conglomerates, and institutional users of our digital platforms. Engaging our advisory services, accessing our software portals, or executing any commercial Statement of Work (SOW) constitutes full, informed, and irrevocable acceptance of all terms detailed herein.

All operations and services delivered under these terms adhere strictly to principles of good faith, established international trade customs, and applicable statutory commercial law. Specific project parameters, bespoke technical scope, deployment milestones, and tailored commercial terms are formalized through individual Statements of Work (SOW) or contractual Addenda, which, upon bilateral execution, become legally binding and integral components of these overarching master terms.

1. Intellectual Property Regimes, Licensing Transfers and Source Code Ownership

The governance of intellectual property rights and proprietary technical assets is structured with absolute clarity across all project lifecycles:

• Bespoke Software Assets & Custom Codebases: All bespoke software architectures, proprietary business logic, custom frontend components, database schemas, and tailored operational workflows engineered specifically for an enterprise client under a formal SOW transfer fully, irrevocably, and exclusively to the client upon final fiscal settlement.
• Pre-Existing Architectural Frameworks & Developer Libraries: Pre-existing software libraries, architectural templates, proprietary utility packages, and open-source dependencies authored or maintained by Ariana Tejarat prior to engagement commencement remain the intellectual property of Ariana Tejarat. The client is granted an irrevocable, perpetual, non-exclusive, royalty-free worldwide license to utilize, modify, and execute such frameworks strictly within their internal operations.
• Client Proprietary Data and Organizational Trade Secrets: All proprietary business intelligence, customer registries, trade secret telemetry, financial records, and operating diagrams shared by the client remain strictly under the sovereign, inviolable ownership of the client.

2. Milestone-Based Delivery Architecture, User Acceptance Testing (UAT) & Invoicing

Every engineering and commercial initiative undertaken by Ariana Tejarat operates upon a disciplined, milestone-governed deployment framework:

1. Statement of Work (SOW) & Project Charter Formulation: Prior to operational initiation, a comprehensive SOW is executed detailing functional specifications, technical acceptance gates, hardware prerequisites, project staffing matrices, and definitive milestone delivery schedules.
2. User Acceptance Testing (UAT) Governance: Upon delivery of each operational milestone, the client is accorded a ten-business-day formal evaluation window to perform User Acceptance Testing against agreed functional specifications. Any documented defect or architectural deviation from the SOW is remediated expeditiously by Ariana Tejarat without incremental charge.
3. Fiscal Settlement & Invoicing Protocol: Milestone disbursements occur strictly contingent upon formal client sign-off of UAT acceptance criteria. Unwarranted client delays in processing approved milestone invoices entitle Ariana Tejarat to pause dependent downstream development sprints without incurring contractual delay liabilities.

3. Service Level Agreements (SLAs), Performance Warranties and Defect Remediation

Ariana Tejarat underwrites the structural integrity of its technical solutions through enforceable warranty covenants: custom software architectures include six months of complimentary defect warranty coverage commencing from the execution date of final UAT acceptance. For systems operating within our managed cloud infrastructure, we guarantee a 99.9% annual availability threshold. Systems modified without our authorization, third-party code tampering, external infrastructure failures, or environmental compromises fall outside complimentary warranty bounds and are addressed under separate maintenance engagements.

4. Client Institutional Responsibilities and Operational Cooperation

Delivering high-stakes transformations within schedule and budgetary constraints necessitates disciplined client collaboration. Enterprise clients commit to the following obligations:

• Formally designating an authorized Executive Project Sponsor equipped with signing authority for milestone acceptances, change requests, and technical directives.
• Provisioning secure, unencumbered technical access to staging servers, database environments, third-party API credentials, and internal domain specialists.
• Delivering structured, consolidated stakeholder feedback within agreed contractual evaluation windows to avoid engineering idle time.

5. Limitation of Liability, Indemnification and Force Majeure Exceptions

Ariana Tejarat applies world-class engineering and management diligence across all client engagements. However, the total cumulative liability of Ariana Tejarat arising from or relating to any contractual engagement shall not, under any legal theory, exceed the aggregate fees paid by the client to Ariana Tejarat under the specific Statement of Work giving rise to the claim. Ariana Tejarat disclaims all liability for consequential damages, lost profits, reputational harm, or business interruption. Furthermore, neither party shall be held liable for delivery failures resulting from Force Majeure events beyond reasonable operational control, including natural disasters, acts of war, regional telecommunications blackouts, or sovereign sanctions.

8. Scope Governance and Change Request (CR) Protocol

During enterprise software deployments and structural organizational consulting, evolving market dynamics may necessitate architectural modifications or functional expansions beyond the baseline Statement of Work. To protect deployment timelines and prevent scope creep, all requested modifications must be formally submitted through a structured Change Request (CR). Ariana Tejarat evaluates the architectural impact, resource dependencies, and fiscal adjustments within five business days. Work on proposed modifications commences exclusively upon bilateral execution of a binding Addendum.

9. Non-Solicitation Covenants and Personnel Integrity

Human capital constitutes Ariana Tejarat’s foremost strategic asset. Both parties mutually covenant that during the active term of any engagement and for a period of twelve months following contractual expiration or termination, neither party shall solicit, hire, recruit, or engage, directly or indirectly, any key employee, software architect, or senior consultant of the other party without prior written consent. Breach of this covenant triggers liquidated damages equivalent to twenty-four months of the solicited individual’s gross compensation.

6. Multi-Tier Dispute Resolution, Mediation and Binding Commercial Arbitration

Should commercial disagreements or interpretive ambiguities emerge, the parties pledge to pursue amicable resolution through good-faith executive conferences between senior corporate officers within fifteen business days of formal written notice. Failing executive mediation, disputes shall be submitted to final and binding commercial arbitration administered by the Arbitration Center of the Chamber of Commerce, whose arbitral award shall be definitive, enforceable, and legally binding across all relevant jurisdictions.

7. Contractual Termination, Post-Engagement Transition and Knowledge Transfer

Either party may terminate an engagement upon thirty business days written notice in the event of a material breach uncured within the notice period. Upon termination, Ariana Tejarat shall deliver all completed work products, documentation, and source code generated through the termination date, subject to complete settlement of accrued labor and development disbursements, ensuring a professional, seamless operational transition.